Saturday, 24 October 2009

defending VR staff

Recently I blogged about how VR can't find their ass with both hands. Well my wife points out this morning an article about a recent VR debacle where many Finns were also pissed off.

Clearly heaps of others were and continue to be as pissed of with VR as I am. Reading that I am more confident to say that the management of VR clearly can't find their their asses with both hands.

Some people here have told me that the old white SF european identification sticker on cars before it changed to FIN upon joining the EU means Soviet Finland not Suomi Finland.

Well something I didn't talk about in my last blog post (because I didn't want it to sound like a rant) was the attitude of the staff I encountered. The belligerent and superior attitude of the asshole in the asiakaspalvelu was essentially typical of a comfortable cynical bureaucrat who gets sick of people complaining at him and so goes on the offensive as a beginning.

However in the station (while waiting for the next train) I stopped one VR staff, explained my situation and asked how I could complain about this. He was polite and helpful. Clearly he had managed to cope with the shitty situation he is in (working for VR).

uncle Geoff's rotary HoeI think that its important to say that no matter how you may start out as a human in life, spending time working for a bureaucratic machine like VR you are likely to become just like that youself.

I mean how would bit like to work in a place where everyone you met was angry or unhappy?

VR Policy seems more related to a different century (like the one where my Uncle's rotary hoe comes from).

So try not to take it out on the staff (even if they have been turned into assholes by the machine) try to remember its the machine that needs an overhaul.

Perhaps the central management in VR could do well to visit Japan and see how they manage things, clearly their view is from Russian systems, which aren't working with modern western world expectations.

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